This Terms of Service and Privacy Policy (“Policy”) governs your use of AI-related services, including the AI chatbot, provided by Lendexa Mortgage LLC (“Company,” “we,” “us,” or “our”) through our website at lendexa.com (“Website”). By accessing or using our AI services, you agree to comply with this Policy. If you do not agree with the terms, please do not use our AI services.

1. AI Services

Lendexa Mortgage LLC offers various AI-powered services, including an AI chatbot that assists users by providing information and answering queries related to our mortgage services (“AI Services”). These services may utilize machine learning and other AI technologies to enhance user experience and provide relevant information.

2. AI Chatbot

Our AI chatbot is designed to assist you with inquiries about mortgage rates, loan options, and other related services. While the chatbot can provide helpful information, it is important to note that:

• The chatbot may not always provide accurate or complete responses. It is intended for informational purposes only and should not be considered a substitute for professional advice.
• You should not share sensitive personal information with the chatbot. We recommend that you contact our representatives for specific inquiries that require confidential information.

3. User Responsibilities

You agree to:

• Use the AI Services for lawful purposes and in accordance with applicable laws and regulations.
• Provide accurate and complete information when interacting with the AI chatbot and other AI Services.
• Not use the AI Services in any way that could harm or disrupt the functionality of the Website or interfere with any other party’s use of the AI Services.

4. Data Collection and Use

When you use our AI Services, including the AI chatbot, we may collect the following types of information:

• Personal Information: This includes information such as your name, email address, phone number, and other details you provide while using our AI Services.
• Usage Data: We may collect data on how you interact with our AI Services, including time spent, features used, and other engagement metrics.

We use this information to:

• Provide and improve our AI Services, including the AI chatbot.
• Personalize your experience and offer tailored content.
• Analyze usage trends and enhance service delivery.

5. Data Privacy

We are committed to protecting your privacy. Our handling of your personal information is governed by our Privacy Policy (link to your main Privacy Policy), which describes how we collect, use, and share your information.

6. Third-Party Services

Our AI Services may integrate with third-party tools and services. If you choose to engage with these third-party services, your interactions will be governed by their respective privacy policies and terms of service. We encourage you to review these policies before engaging with such services.

7. Disclaimers

• The AI Services, including the AI chatbot, are provided on an “as-is” and “as-available” basis without any warranties of any kind, either express or implied.
• While we strive to provide accurate and reliable information, we make no representations or warranties regarding the accuracy, reliability, or completeness of the AI Services or any content generated by them.

8. Limitation of Liability

To the fullest extent permitted by law, Lendexa Mortgage LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the AI Services.

9. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the AI Services after any changes constitutes acceptance of the revised terms.

10. Contact Information

For questions regarding this Terms of Service and Privacy Policy, please contact us at:
Email: info@lendexa.com
Mail: Lendexa Mortgage LLC, 227 W 4th Street, Office 123, Charlotte, NC 28202
Phone: 833-234-RATE